nuistar Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" means the nuistar website, mobile web application, and all associated gaming services accessible at nuistar.net.
• "Player" / "User" means any individual who has registered a nuistar account and is using the Platform.
• "Account" means the registered user account created by a Player upon successful completion of the nuistar registration and identity verification process.
• "Real Money Balance" means funds deposited by a Player into their nuistar wallet that are available for wagering and withdrawal, denominated in Philippine Peso (PHP).
• "Bonus Balance" means promotional credits, free spins value, or other incentives credited to a Player's account under a specific promotion, subject to applicable wagering requirements before conversion to withdrawable funds.
• "Wagering Requirement" means the minimum total value of bets a Player must place before a Bonus Balance or bonus-derived winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity verification process required by PAGCOR regulation and nuistar's internal compliance procedures.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government agency that regulates online gaming operations in the Philippines.
• "Prohibited Territory" means any jurisdiction outside the Philippines, or any location within the Philippines where access to online gaming is restricted by applicable law.
• "Responsible Gaming Tools" means the suite of player-protection features available on the nuistar Platform, including deposit limits, loss limits, session time limits, cool-off periods, and self-exclusion.

By accessing or using any part of the nuistar Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with the nuistar Privacy Policy and any additional rules or guidelines applicable to specific games or promotions, all of which are incorporated into these Terms by reference.

Your acceptance is given at the time you complete the nuistar registration process and tick the corresponding acceptance checkbox. Continued use of the Platform after any amendment to these Terms constitutes your ongoing acceptance of the revised Terms.

These Terms are available in English. In the event of any inconsistency between an English version and any translated version (if provided), the English version shall prevail.

To register and maintain a nuistar account, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a strict requirement under Philippine law. nuistar applies a zero-tolerance policy toward underage gambling.
• You must be physically located within the Philippines at the time of play, or otherwise be in a jurisdiction where use of the nuistar Platform is lawful.
• You must not be an employee, contractor, director, officer, or agent of nuistar, or an immediate family member of any such person.
• You must not be a person who has been permanently self-excluded from the nuistar Platform or from other PAGCOR-regulated platforms as part of a cross-operator exclusion scheme.
• You must have full legal capacity to enter into a binding contract under Philippine law.
• You must not be accessing the Platform in violation of any applicable local, national, or international law or regulation.

nuistar reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof within the timeframe specified by nuistar may result in account suspension and forfeiture of any pending withdrawals pending resolution of the compliance review.

Each eligible player may hold only one (1) nuistar account. Multiple accounts registered by the same individual — whether under the same or different names, email addresses, or payment methods — constitute a material breach of these Terms and will result in all associated accounts being permanently closed.

When registering, you must provide accurate, complete, and truthful information including your legal name, date of birth, address, and contact details as they appear on your government-issued Philippine ID. You agree to promptly update this information if it changes.

Regarding account security, you agree to:

• Choose a strong, unique password for your nuistar account and not reuse it across other services.
• Keep your login credentials strictly confidential and not share them with any other person under any circumstances.
• Enable any additional security features offered by nuistar, including two-factor authentication where available.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify nuistar's support team immediately if you suspect your account has been accessed without your authorisation.

nuistar will never contact you to request your password, PIN, or any full payment card details via email, live chat, or any other channel. Any communication making such a request should be treated as fraudulent and reported to nuistar support immediately.

nuistar accepts no liability for losses arising from a Player's failure to maintain the security of their account credentials, except where such loss results directly from nuistar's negligence or wilful misconduct.

All transactions on the nuistar Platform are conducted in Philippine Peso (PHP ₱). nuistar supports deposits and withdrawals via the following payment methods: GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, Visa, Mastercard, and 7-Eleven CLiQQ.

Deposits:

• Minimum and maximum deposit amounts are displayed at the time of deposit within the nuistar cashier section and may vary by payment method.
• Deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited.
• nuistar does not charge deposit fees, though your payment provider may apply their own transaction charges.
• Deposits are typically credited to your Real Money Balance within minutes. Delays caused by payment provider processing are outside nuistar's control.

Withdrawals:

• Withdrawals may only be made to a payment method that has been verified in your name and previously used for a successful deposit, subject to the applicable KYC requirements being satisfied.
• Withdrawal requests are processed within the timeframes specified in the nuistar cashier section, subject to compliance review where required.
• nuistar reserves the right to request additional identity verification documents before processing any withdrawal, particularly for large amounts or accounts that have not previously completed full KYC.
• Bonus Balances and winnings derived solely from bonuses are subject to applicable Wagering Requirements before they become eligible for withdrawal.
• nuistar reserves the right to withhold or delay withdrawal processing pending investigation where there is reasonable suspicion of fraudulent activity, money laundering, or Terms violation.

nuistar offers various bonuses and promotions to eligible Players from time to time, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All promotions are subject to the specific terms disclosed at the time the promotion is offered, which form part of these Terms.

• Bonuses are available to Players who meet the eligibility criteria specified for each individual promotion. nuistar reserves the right to exclude any Player from any promotion at its sole discretion.
• Each bonus offer may only be claimed once per eligible Player, per household, per IP address, and per payment method, unless explicitly stated otherwise in the promotion terms.
• Wagering Requirements must be completed in full within the validity period of each bonus. Bonus funds and associated winnings that remain after the validity period expires will be removed from the Player's account without compensation.
• nuistar reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice, subject to honoring commitments already made to Players in good faith.
• Any attempt to abuse, exploit, or circumvent bonus terms — including the use of low-risk or excluded betting strategies to satisfy Wagering Requirements — constitutes a breach of these Terms and may result in forfeiture of bonus funds and associated winnings.

All games offered on the nuistar Platform use certified Random Number Generator (RNG) technology that has been independently tested and verified by accredited third-party testing laboratories. The outcomes of all games are genuinely random and cannot be predicted or manipulated by nuistar or by any Player.

Return-to-Player (RTP) percentages for all slot titles are available within the individual game information panels. These percentages represent the theoretical long-term return across a large volume of play and do not guarantee any specific result for individual play sessions.

Live dealer casino games are operated by licensed live game providers whose studios and dealing procedures are independently audited. The nuistar Platform transmits live game results in real time without modification.

In the event of a game malfunction, disconnection, or technical error that prevents a round from completing normally:

• nuistar will make reasonable efforts to determine the correct game state at the time of the malfunction based on server-side records.
• Where a definitive game state cannot be established, the affected bet amount will be returned to the Player's Real Money Balance.
• nuistar's decision in resolving malfunction disputes is final, subject to the Player's right to escalate unresolved complaints through the PAGCOR dispute resolution process.

The following conduct is strictly prohibited on the nuistar Platform and constitutes a material breach of these Terms:

• Registering more than one account, or registering an account on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform if you are under 21 years of age, or knowingly allowing a person under 21 to use your account.
• Accessing the Platform using a VPN, proxy, or other technology to circumvent geographical or regulatory restrictions.
• Colluding with other Players, employing any form of cheating software, or using any automated system (bot) to interact with the Platform.
• Attempting to exploit game bugs, errors, or vulnerabilities for financial gain.
• Using the Platform for any form of money laundering, terrorist financing, or other illegal financial activity.
• Engaging in any conduct that disrupts, damages, or interferes with the normal operation of the nuistar Platform or its underlying infrastructure.
• Harassing, threatening, or abusing nuistar staff or other Players through any channel.
• Attempting to reverse engineer, decompile, or otherwise derive source code from the nuistar Platform.

Upon detection of any prohibited conduct, nuistar reserves the right to immediately suspend or permanently close the offending account, withhold and/or void any winnings, and report the conduct to PAGCOR and relevant law enforcement authorities where legally required.

nuistar is committed to promoting responsible gaming and takes its obligations to player welfare seriously. Online gambling is intended as a form of entertainment — it should never be pursued as a source of income or engaged in while under financial, emotional, or psychological distress.

nuistar provides the following Responsible Gaming Tools, accessible from your account settings at all times:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts to control your spending.
• Loss Limits: Set maximum loss thresholds per session or per defined time period.
• Session Time Limits: Receive automatic reminders or enforced breaks after a specified period of continuous play.
• Cool-Off Periods: Take a temporary break from gambling by suspending your account for a defined period (minimum 24 hours, maximum 6 weeks).
• Self-Exclusion: Permanently exclude yourself from the nuistar Platform. Self-exclusion is irreversible for a minimum period of 6 months and can be made permanent upon request. During self-exclusion, nuistar will close your account and take reasonable steps to prevent re-registration.

nuistar also participates in PAGCOR's responsible gaming framework and supports the national exclusion registry where applicable. Players who wish to self-exclude across multiple PAGCOR-regulated platforms should contact PAGCOR directly for cross-operator exclusion arrangements.

nuistar staff are trained to identify signs of problem gambling and may proactively reach out to Players who exhibit behavioural patterns associated with harmful gambling. nuistar reserves the right to impose Responsible Gaming Tools on an account without the Player's request if there is reasonable concern for the Player's welfare.

All content on the nuistar Platform — including but not limited to the nuistar brand name, logo, website design, user interface, graphics, text, game presentation layouts, software, and underlying code — is the intellectual property of nuistar or its licensors and is protected by applicable Philippine and international intellectual property laws.

nuistar grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or commercially exploit any nuistar content.
• Create derivative works based on any nuistar content or software.
• Use any nuistar trademark, brand name, or logo without prior written consent.
• Frame, scrape, or systematically extract data from the nuistar Platform.

Any unauthorised use of nuistar intellectual property constitutes infringement and may result in civil and/or criminal liability under Philippine law.

To the maximum extent permitted by applicable Philippine law, nuistar's total aggregate liability to any Player in connection with these Terms, the Platform, or any gaming services shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the event giving rise to the liability.

nuistar shall not be liable for:

• Any loss of profits, loss of revenue, loss of data, or indirect, consequential, or punitive damages arising from your use of or inability to use the Platform.
• Interruptions to service caused by scheduled or emergency maintenance, third-party infrastructure failures, telecommunications disruptions, or force majeure events.
• Losses arising from your failure to maintain the security of your account credentials.
• Any errors in game outcomes that are subsequently corrected pursuant to the process described in Section 7 of these Terms.
• Decisions made by PAGCOR or other regulatory authorities that affect the availability of the Platform or specific gaming services.

Nothing in these Terms excludes or limits nuistar's liability for death or personal injury caused by nuistar's negligence, fraud, or any other liability that cannot be excluded or limited under Philippine law.

nuistar reserves the right to suspend, restrict, or permanently close any Player account at any time and without prior notice where:

• There is reasonable suspicion that the Player has breached any provision of these Terms.
• The Player has provided false or misleading information during registration or KYC.
• PAGCOR or another competent authority directs nuistar to take such action.
• nuistar suspects fraudulent activity, money laundering, or any other illegal activity is occurring through the account.
• The Player's account is found to be a duplicate of another existing account.
• A chargeback or payment dispute has been initiated by the Player or their payment provider against nuistar.

Where an account is suspended pending investigation, nuistar will complete its review within a reasonable timeframe and communicate the outcome to the Player. Where a suspension is confirmed as a permanent closure due to Terms breach, any Real Money Balance (excluding bonuses and bonus-derived winnings) that the Player can demonstrate are legitimately theirs may be returned at nuistar's discretion following completion of the investigation.

Players who wish to voluntarily close their nuistar account in good standing may do so by contacting nuistar's live chat support team. Any remaining Real Money Balance will be paid out to the Player's verified payment method following applicable processing times and final KYC verification.

nuistar collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and forms part of the binding agreement between you and nuistar. By accepting these Terms, you also accept the nuistar Privacy Policy.

nuistar processes personal data for the following primary purposes:

• Account registration, identity verification (KYC), and ongoing management of the Player relationship.
• Processing of deposits, withdrawals, and other financial transactions.
• Compliance with PAGCOR regulatory requirements, anti-money laundering obligations, and applicable Philippine laws.
• Fraud prevention, security monitoring, and responsible gaming intervention.
• Personalisation of the gaming experience and delivery of relevant promotional communications where consented to.

nuistar does not sell personal data to third parties. Data is shared only with service providers acting on nuistar's behalf under appropriate data processing agreements, with PAGCOR and law enforcement as required by law, and with payment providers for transaction processing.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act, and applicable PAGCOR regulations.

In the event of any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the nuistar Platform, the parties agree to the following dispute resolution process:

1. Informal Resolution: You must first contact nuistar's support team via live chat or email to attempt informal resolution. nuistar will respond to formal complaints within five (5) business days.
2. PAGCOR Escalation: If a dispute is not resolved informally within twenty-eight (28) days of submission, either party may refer the matter to PAGCOR's dispute resolution mechanism for adjudication in accordance with PAGCOR's procedures.
3. Courts: For matters not resolved through the above processes, both parties submit to the exclusive jurisdiction of the competent courts of Metro Manila, Philippines.

nuistar's decisions on game outcomes, account status, and bonus eligibility — made in good faith and consistent with these Terms — are final and binding unless overturned by PAGCOR or a competent court.

nuistar reserves the right to amend, update, or replace these Terms & Conditions at any time. Changes may be made to reflect updates to PAGCOR regulations, changes to Platform features, clarifications to existing provisions, or other operational requirements.

Where amendments are material — that is, where they significantly affect your rights or obligations as a Player — nuistar will provide reasonable advance notice via:

• A prominent notice displayed on the nuistar Platform upon login.
• An email notification to the address registered on your nuistar account.

The revised Terms will specify the effective date from which they apply. Your continued use of the nuistar Platform after that effective date constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must cease using the Platform and contact nuistar support to close your account before the effective date.

nuistar recommends that you review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

If you have any questions about these Terms & Conditions, wish to make a formal complaint, or need to contact nuistar's compliance team, you may reach us through the following channels:

• Live Chat: Available 24/7 directly within the nuistar Platform. This is the fastest way to reach a Filipino-speaking support agent.
• Email: [email protected] — formal written complaints should be submitted by email with "Formal Complaint" in the subject line. nuistar will acknowledge receipt within 24 hours and provide a substantive response within five (5) business days.

For complaints that remain unresolved after nuistar's internal process, you may escalate to PAGCOR using the regulatory body's official complaint channels. nuistar will fully cooperate with any PAGCOR-initiated investigation or mediation process.

nuistar values every Player relationship and is committed to resolving disputes fairly, promptly, and transparently. Our support team is here to help — not to create obstacles.